Frequently Asked Questions
Everything you need to know about your FRAU experience.
What is the standard shipping time for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
How can I return an item that doesn't fit?
We offer a 14-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a shipping label and send the package back to our warehouse.
What payment methods do you accept?
FRAU Official Store accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits may vary between slim and oversized styles.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times vary by location but usually range from 7-14 business days depending on customs processing.